Privacy Policy & SMS Terms
Effective Date: October 2026
At Rio Chico Investments, LLC dba Service Cold Storage ("Service Cold Storage", "we", "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information, including cookies and our SMS communications program.
1. SMS Communications Program
Program Description & Message Types: Service Cold Storage sends transactional SMS messages to (1) confirm that a customer's pickup or delivery has been scheduled at our Fort Lauderdale facility, and (2) send reminders for appointments booked through our online calendar. We do not send marketing, promotional, or sales-related text messages.
How Users Opt-In: Customers first submit a storage information request through our website (https://servicecold.axisbox.ai) and are then invited to book an appointment on our online calendar. Users explicitly consent to receive SMS messages by entering their mobile phone number and actively checking an unchecked consent box, either on the appointment booking form or on our dedicated opt-in page (https://servicecold.axisbox.ai/sms-campaign).
Message Frequency: Message frequency varies based on the number of pickups, deliveries, and appointments scheduled by the customer.
Opt-Out and Support: You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact Service Cold Storage at service@servicecold.com or 954-761-7772.
Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan.
Consent Not Required for Purchase: Your consent to receive SMS messages is not a condition of purchase or use of Service Cold Storage's services.
No Sharing of SMS Data: Service Cold Storage collects and uses your phone number solely to communicate with you regarding your scheduled pickups, deliveries, and appointments. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for any purpose.
2. Information We Collect
We collect the information you provide through our website forms and appointment calendar, such as your name, company, business email, phone number, and storage requirements, and use it only to respond to your inquiry, schedule your pickups, deliveries, and appointments, and provide our services.
3. Cookies, Tracking Technologies & Analytics
Necessary Cookies: Essential to provide the services available through our website.
Analytics and Performance Cookies: We may use tools such as Google Analytics to understand how visitors use our website. These tools collect data such as IP address, browser type, and pages visited.
Managing Cookies: You can set your browser to refuse cookies. Some parts of the site may not work properly without them.
4. Data Security
Service Cold Storage takes reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.
5. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and become effective upon publication.
6. Contact Us
Rio Chico Investments, LLC dba Service Cold Storage